Case Study: Comprehensive Cleaning Services for a 4-Star Hotel in Leeds
Client Overview:
A well-known 4-star hotel in Leeds, with a high level of footfall and a commitment to maintaining a clean and inviting environment for guests. We work with the Maintenance Manager to ensure that works are carried out in different areas of the hotel at convenient times that create minimal disruption to guests. Public areas are usually cleaned early in the morning while guests are sleeping, while bedrooms are cleaned later in the day when rooms are empty.
Service Scope:
Weekly Cleaning
- High Footfall Areas
Areas such as entrances, reception balustrades and common spaces are cleaned weekly in order to maintain cleanliness and enhance the overall guest experience.
Monthly Cleaning
- External Window Cleaning
Covers all external windows, ensuring a clear and pristine view for guests. We utilise our cherry picker for safe and efficient access to any hard-to-reach areas, reducing inconvenience for the hotel and ensuring through cleaning.
- Internal Window Cleaning
Includes cleaning all internal windows throughout the hotel, maintaining a consistently clean and polished appearance. The frequency of these cleans varies depending on the footfall of each area of the hotel. Typically, a proportion of bedroom windows would be cleaned every month on a rotating basis to ensure a comfortable and appealing atmosphere for guests staying in the hotel.
Periodic Cleaning
- Gutter Cleaning
Gutter cleans are planned, usually bi annually, to prevent blockages and water damage to maintain the overall integrity of the hotel structure.
- Carpet Cleaning
Delivered ad hoc as required to meet brand standards and to ensure the longevity and cleanliness of carpets in various hotel areas to include bedroom, corridor, and meeting room carpets.
- Upholstery Cleaning
Again, this is usually delivered on an ad hoc basis as requested to maintain the cleanliness and appearance of furniture in common areas and guest rooms.
Other Cleaning
- Emergency call outs are accommodated following floods, fire, unexpected guest behaviour or any other issue which results in the need for additional cleaning works.
- Last minute cleaning is completed to accommodate VIP guests or in anticipation of an audit.
Key Benefits to the Hotel:
- Enhanced Guest Experience
Clean and well-maintained windows, carpets and upholstery contribute to a positive and inviting atmosphere for guests.
- Structural Integrity
Regular gutter cleaning helps prevent water damage and ensures the longevity of the hotel’s structure.
- Efficiency and Safety
Use of our cherry picker for efficient and safe access to high areas, minimising disruptions to hotel operations.
- Comprehensive Cleaning Solutions
Offering a range of cleaning services provides the hotel with a one-stop solution for all their cleaning needs.
- Trustworthy Partnership
The extension of services to the sister hotel in Hull reflects the trust and reliability established in our collaboration.
Conclusion:
The ongoing collaboration with this 4-star hotel in Leeds demonstrates our commitment to providing comprehensive and high-quality cleaning services. By continuously expanding our service offerings and ensuring efficiency and safety in our operations, we contribute to the overall cleanliness, appeal, and structural integrity of the hotel, ultimately enhancing the guest experience.
