Commercial Window Cleaning Frequently Asked Questions
The benefits of using this system to clean your windows include:
- Streak and spot free windows.
- Reduces the time to clean windows by up to 75%
- Eliminates the use of ladders as our insurance costs are reduced when using this system we can pass this saving on to our customers.
- We can clean up to 60ft (5 floors)
In addition to cleaning the windows the system can also be used to wash down window and door frames.
Pure water is the water we sue to clean windows. We make ‘pure’ water by using tap water and putting it through a process called reverse osmosis. The removes any particles, sediment & minerals out of the water and leaves it with zero parts per million so when we clean your windows they will be left streak & spot free.
There are no chemicals in the water fed pole system. The process of reverse osmosis use’s carbon & paper filters to remove the particles. There are no chemicals used in this process.
A WFP system attaches to the tanks in the back of our window cleaning vehicles. The pole is then attached from the hose, to the tank where the water is pumped from the tank up the hose to the brush head at the end of the pole. The brush head is then used to clean the window.
On occasion, we do use ladders to clean windows. This is only when there isn’t a safe alternative method to use. If ladders are required then we would use safely matting or the ladders would be ‘footed’ by another member of the team.
Yes we do use traditional squeegee methods for window cleaning. This would depends on the type of building we are cleaning and the areas. We would determine the best methods on our initial site visit and we may use a combination of traditional window cleaning methods and water fed pole cleaning to get the best results.
The frequency for which you should have you window cleaned would depend on the type of property you have and there that building is located. For example a Hotel in a City centre may want their window cleaning on a more frequent basis compared to a property located away from high traffic areas. Phoenix Cleaning Company would visit the site before we began working with the customer, assess the window cleaning requirements and advise on the recommended frequency based on those factors.
We clean windows on all types of buildings, of all shapes & sizes. Everything from small retail outlets on the high street or shopping centres. Office blocks from small stand alone office units, up to 4 storeys; small B&B’s or a 200 bedroom Hotel. Other properties we clean include event arenas, Sports Stadiums, Schools & Shopping Centres.
We have a variety of water fed poles used for different types of buildings. The Phoenix Cleaning Company window cleaning teams will use a combination of poles including 18ft, 35ft, 48 & 65ft.
Gutter Cleaning Frequently Asked Questions
The majority of homeowners will overlook the importance of having their gutters cleaned, unblocked. They think, that as long as they can’t see anything then their gutters must be fine.
However if you have a blocked gutter then it can’t do its job and control the flow of rainwater to protect your roof, walls, foundation and landscape. Instead of the water being diverted away into the drains the water will overflow over the side of your gutters. The overflowing of water can cause a number of different water related problems with your house, such as basement flooding, mildew and mold, structural issues and foundation damage. These issues will cost you a lot more to fix than how much it costs to get your gutters cleaned.
Damp does not only damage the structure of your house but it can also affect your families and your health.
All this can be avoided by having your gutters cleaned regularly.
The best way to avoid having any gutter problems is to check your gutters are working correctly on a regular basis. Here are a few things to look for when checking to see if you have a blocked gutter.
- Pests or birds by your roof – A big sign is if you start to notice birds, pest or animals scurrying around your gutters. Birds have found that gutters are a very convenient place to build their nests.
- You gutters are overflowing – Another telltale sign is that your gutter are overflowing like a waterfall. A blockage in your gutter can cause the water in them to build up and then overflow, leading to expensive water related damages to your home.
- Your Gutters Appear To Be Sagging – The weight caused by all of the debris in your gutter, leaves, grass, dirt, grit etc can cause your gutters to bend and sag between the supports. The sagging gutters will be ineffective at disposing of the water.
- Plants growing in your gutter – If you have ever noticed a garden in your gutter then thats a definite indication that your gutters are blocked and need cleaning
- Can’t remember when you had your gutters cleaned last – If you can’t remember when was the last time that you had your gutters cleaned then you’re gutters are ready for a serious cleaning. In reality your should have your guttering system cleaned at least once a year to ensure that it can do its job properly and protect your home against expensive damages.
We clean gutters on all types of building including Offices, Schools, Hotel’s
Everything that is removed from the gutters is bagged up and disposed of at our yard
Phoenix Cleaning Company would use various methods for clearing gutters depending on the size of the building. We may use ladders, if it is safe to do so, we may walk along a flat roof. Alternatively we also own our own 28m Cherry Picker so we can use this on larger buildings.
Cherry Picker Frequently Asked Questions
All our hires are “Operated Hires.” We provide a professional driver and a fully qualified IPAF operator to manage the platform for you. This removes the need for you to worry about specialized driving licenses, plant insurance, or technical operation—we handle the height, so you can focus on the task.
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The Isoli PNT 280J: A heavy-duty 28m reach platform mounted on a 7500kg chassis, featuring a large aluminum basket and a precision jib.
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The 20m Agile Reach: A compact truck-mount designed for superior maneuverability in tighter spaces and residential areas.
Depending on your project requirements, we offer a maximum working height of either 20 metres or 28 metres. Our articulated “up and over” booms are perfect for reaching over obstacles like garages, porches, or outbuildings.
What are your hire rates? Our pricing is transparent and includes the operator. Within a 30-mile radius of Leeds, our rates are:
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20m Platform: £250 +VAT (Half Day) | £450 +VAT (Full Day)
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28m Platform: £300 +VAT (Half Day) | £550 +VAT (Full Day)
While our standard rates cover a 30-mile radius of Leeds, we are happy to provide hire services further afield. Projects outside this radius will be subject to an additional travel fee to cover time and fuel.
Absolutely. We offer flexible 4-hour “Half Day” slots for both machines. This is the most cost-effective solution for quick inspections, minor repairs, or rapid cleaning tasks that don’t require a full day on-site.
No. Because we provide the qualified operator as part of the service, you do not need an IPAF license or any specific height-safety certifications. We ensure all work-at-height regulations are met from the moment we arrive.
Yes. We understand that some commercial and industrial sites require work to be done when footfall is low. We offer flexible scheduling for nights and weekends—please contact us for a bespoke “out-of-hours” quote.
We value long-term partnerships. If you require a machine for two days or more, or wish to book recurring maintenance visits, we are happy to discuss discounted rates tailored to your project’s duration.
Booking is simple. You can reach out to our team via our Contact Us page or call us directly at [0330 1244 085]. We recommend booking in advance to ensure your preferred date is available.
Carpet Cleaning Frequently Asked Questions
While regular vacuuming is great for surface dust, it cannot reach the abrasive grit trapped at the base of the pile. Over time, this dirt acts like sandpaper, wearing down the carpet fibres and shortening the life of your flooring. A deep clean by our operatives removes deep-seated allergens, bacteria, and dust mites, significantly improving indoor air quality and leaving your space smelling fresh.
Our pricing is highly competitive and based on the room size, the type of carpet material, and the level of soiling. We believe in transparent, honest pricing with no hidden “extra” charges. Because every job is unique—from a single bedroom in Leeds to a large office block in Bradford—we recommend [requesting a fast, no-obligation quote] tailored to your specific space.
For most households, we recommend a professional deep clean every 12 to 18 months. However, this can vary:
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Homes with pets or children: Every 6–12 months to manage allergens and stains.
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Commercial spaces: High-traffic areas (like receptions or hallways) may require more frequent attention to maintain a professional appearance and durability.
Our high-powered hot water extraction machines generate a sound similar to a powerful industrial vacuum cleaner. While there is some noise during the process, our operatives work efficiently to minimize the duration of the disruption. For commercial clients, we can often discuss scheduling to suit your quieter periods.
Thanks to our powerful extraction equipment, most carpets are dry enough to walk on in 4 to 6 hours. Drying times can vary depending on the ventilation in the room and the thickness of the carpet pile. We recommend leaving windows slightly ajar or keeping the heating on a low setting to speed up the process.
Our operatives are happy to move light items like chairs, coffee tables, and rugs. However, for health and safety reasons, we ask that you move heavy or delicate items—such as wardrobes, pianos, or large TV units—before we arrive. If you are unable to move heavy items, we can clean around them.
Absolutely. We prioritize the use of non-toxic, eco-friendly detergents. Our solutions are tough on stains but gentle on the environment, leaving no harsh chemical residues behind. Once the carpet is dry, it is perfectly safe for your family and pets to enjoy.
While we use the most advanced equipment and professional-grade solutions available, the success of stain removal depends on the type of substance and how long it has been in the carpet. Our operatives have an excellent track record with stubborn marks, but we always provide a realistic assessment upon inspection.
Yes. For certain materials like seagrass, sisal, or specific wool blends that shouldn’t get wet, we offer a specialized Dry Carpet Cleaning method. This ensures your delicate flooring is cleaned thoroughly without the risk of shrinkage or water damage.
Pressure Washing Frequently Asked Questions
We use a very powerful commercial unit it’s a Cobra unit made by Honda UK and operates at 12 Lts per min at 150bar pressure This is much different to the DIY units available at B & Q which operate typically at about 5 Lts per min at 100bar pressure
It’s just more powerful, actually it’s a lot more powerful. Put simply a DIY one is fine for light use but to really get to grips with the more demanding applications you need one like ours. Think of it like this, when you have finished and left it clean, we can come along and make it cleaner. When we have finished you can’t improve on ours.
We use a number different tips for different jobs. A specific lance for graffiti removal to a more general spray for general cleaning. Did you know that using a concentrated lance in the wrong location can result in irreparable damage so getting the correct psi setting to suit the tip is essential?
No you don’t need to be in attendance provided we can access the area to b cleaned. We carry our own power supply and a 1000lt water tank together with all cleaning agents for specific problem areas. In the exceptional event that we need more water we can carry or call one of our support vehicles all to get the job done.
Builders Cleans & Sparkle Cleans Frequently Asked Questions
Put briefly a builder’s clean consists of picking up and bagging all large rubbish. This includes masonry, joinery off cuts, electrical wiring off cuts, old plumbing fittings and cardboard packaging. This is then either stacked in the largest ground floor room or dropped in the skip on site if there is one. Alternately it can be removed off site if required. We are happy to go through this in detail or adapt to your site conditions.
This is the final clean before the client/occupier takes possession. This is carried out when all work has finished and included cleaning all kitchen cupboards and base units inside and out, worktops and fittings. It included all light fittings, switches sockets etc. It included all window cills and all horizontal surfaces. It included all hard and soft floor coverings as well as sanitary ware and bathroom fittings. We have a full definitive specification ask for a copy we are happy to tailor it to suit individual needs.
A builder’s clean takes place during the works and is intended to reduce the clutter and rubbish building up on site making it easier to work. A sparkle clean takes place when works are finished and the final clean before handover takes place.
We have three ways to deal with this. In a builders clean we can bag the rubbish and leave it on site awaiting your skip. If your skip is on site we can deposit in there. Alternatively, if required we can transport it off site to the council tip whichever is your preference.
We use the very best we can buy after all its false economy to buy cheap and take longer to do the job. That said we always have two other considerations on mind. We always buy green to help the planet. We always buy British to help the UK both these factors are dear to our hearts.
High Level Cleaning Frequently Asked Questions
High-level cleaning refers to the specialized cleaning of areas that are beyond the reach of standard equipment and ladders. This includes structural beams, ductwork, lighting fixtures, internal atriums, and external cladding. At PCC, we use professional-grade machinery to reach these overhead areas safely and effectively.
Beyond aesthetics, regular high-level cleaning is vital for several reasons:
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Health & Safety: Removing accumulated dust reduces fire risks and improves indoor air quality.
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Asset Protection: It prevents the buildup of corrosive grime on structural steel and ventilation systems.
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Compliance: Many insurance policies and health inspections require overhead areas to be kept clear of debris and dust.
No. We have our own in-house cherry pickers ready for immediate use. For more specialized needs, such as spider lifts for narrow indoor spaces or scissor lifts for flat-surface work, we handle the entire hire process for you. Our team is fully qualified to operate all types of Mobile Elevated Work Platforms (MEWPs).
We aim for zero disruption. We frequently work out-of-hours, overnight, or during weekends to ensure your staff, students, or customers are not affected. For city-center projects, working at night also helps us navigate traffic and parking restrictions more effectively.
Absolutely. For sensitive indoor areas like hotel lobbies or office atriums, we use specialized equipment with non-marking rubber tracks that protect delicate marble, tile, or carpeted floors while still giving us the reach we need.
Yes, every member of our high-level team is IPAF (International Powered Access Federation) qualified. We also hold SafeContractor and CHAS accreditations, ensuring that all work is performed under strict safety protocols. We provide full Risk Assessments and Method Statements (RAMS) before any job begins.
This depends on your specific environment. Generally, we recommend a deep clean every 6 to 12 months for industrial and office spaces, while exterior elements like gutters should be checked annually to prevent blockages and water damage.
Graffiti Removal Frequently Asked Questions
We understand that graffiti is an eyesore and can attract further vandalism if left untreated. We aim to respond as quickly as possible across the Yorkshire and Manchester areas. Our vans are fully stocked with a wide range of “super” graffiti removers and “shadow lifters,” allowing us to tackle most call-outs on the first visit.
Not at all. Old-fashioned methods relied on high pressure alone, which could strip the surface of bricks or stone. At PCC, we use hot water and steam technology at a much lower, gentler pressure ($120\text$ / $1900\text$). Combined with our biodegradable cleaning solutions, this "flushes" the paint out of the pores without damaging the underlying masonry.
Yes. Our specialized solutions are effective on a variety of surfaces, including brick, stone, concrete, and even metal or glass. For particularly stubborn areas or porous stone, we use a specialized Shadow Lifter application to eliminate the “ghosting” effect that often remains after the top layer of paint is gone.
Our chemicals are specifically formulated to break down a wide array of mediums, including:
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Aerosol spray paints
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Permanent markers and industrial pens
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Crayons, lipsticks, and wax-based materials
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Old, sun-baked graffiti
Yes. We prioritize products that comply with current government legislation. Our standard cleaning agents are formulated with biodegradable detergents and low-odor solvents, making them safe for use in public spaces, city centers, and even confined areas.
Our pressure washing equipment is fully mobile and self-contained. While access to a water point is always helpful for larger jobs, our heavy-duty industrial machines are designed to operate independently, allowing us to work in remote areas or sites without immediate facilities.
Absolutely. This is where Phoenix Cleaning Company truly excels. Because we have our own in-house 20m and 28m cherry pickers, we can safely reach graffiti on high-level cladding, bridges, or upper-story brickwork that other companies might struggle to access.